Customised Training Solution

Customised training solutions including compliance

With the capability to design and deliver, Tallisman understand the demands of todays evolving workplace where training extends beyond the classroom to online learning solutions. Our customised training solutions provide cost-effective, time-efficient and highly engaging curriculum to improve the capabilities of the organisation, the team and the individual to sustain lasting change.

The training specialists

Tallisman draws on a range of methods to deliver everything from single one-on-one programs to large, sophisticated learning curriculum for thousands of staff.

Training is delivered across three main areas:

• Soft Skills Development
Many clients often require a customised in-house training course to develeop a set of specific soft skills that the organisation requires. We specialise in developing learning solutions to acquire the specific soft skills and knowledge to improve individual and organisational performance and productivity.

• Technical IT Product Training
In the changing landscape of technology, organisations need skilled teams to develop, deploy and maintain its computer systems and off the shelf software. Tallisman works closely with vendors and the project team to design training material and learning tools that will benefit the business long after project completion.

• Custom Business Software Training
We believe staff are the fabric of every business but technology holds it together. To ensure staff harness the potential of your business software, we can develop a range of modules to assist the adoption of new technology, migrate to new versions of software or we can customise learning solutions for your own internal applications and processes.

Train the Trainer

Tallisman specialises in the development of customised training solutions to help your Trainers.

Our Train the Trainer course is modular in design, meaning you could choose one or a couple of modules to assist your trainers in a small area that they need adjusting their Training Skills or you can utilize all the modules to enhance your Trainers skills in a couple of days.

Please call 1300 825 547 or email contact us for The complete 16 modules you can choose from and we will also offer you a Free Training Needs Analysis for your current training. This can save you and your organization many thousands of dollars.

Tallisman’s Train the Trainer course covers an Introduction to coaching, we analyse who needs a Training Needs Annalysis (TNA), how to gather the information for a TNA what methods you can use.

We cover off how to write Training Material how to Design your “Aims, Objectives and Outcomes” and what skills you will need to communicate this effetively.

The Train the Trainer course looks at the training process and we look at a typical training cycle.This is a small snapshot of this modular Train the Trainer Course. All modules include interactive exercises that the participants work on either individually or in groups depending on the exercise.

Call Tallisman on 1300 825 547 or email via Contact Us to see if we can assist you with your training requirements.

Training Needs Analysis

A Training Needs Analysis is one of the most important components to a successful training event for your organisation.

Done correctly it can save a typical corporation many thousands of dollars. If not done at all, it can mean that the wrong type or content of Training is implemented.

A Training Needs Analysis (TNA) will show any gaps between what Managers WANT and what Employees NEED to achieve the goals of the business. This way the training can be adapted in order to ensure everyone’s outcome requirements are addressed.

Our expertise in conducting surveys within the business will show you the scale of the training such required (i.e. how many people will require training, where in the business they come from, when the training is needed by and when it should be completed).

Training Needs Analysis will also give an indication of the budget required for the training and address whether the delivery mechanisms be one or several of the following:

  • Face to face classroom (traditional training style)
  • One on One Coaching / Mentoring (generally for upper managers / executives)
  • E-Learning (training to be done anytime anywhere to fit in with the participant)
  • Distance Learning (learning is done offsite and communication is via teleconference / email)

A complete Training Needs Analysis can make all the difference between the success or failure of a training program!

Call 1300 825 547 or click on “contact us” for a Free Training Needs Analysis for your current project. This FREE analysis has the potential of saving you and your organisation thousands of dollars!


GE Finance

Floor Stock Managing Software

GE Finance is a leading consumer finance company in Australia and New Zealand.

Tallisman was approached to develop a training solution that supported a wide variety of people transitioning to new inventory software. End users included CEO’s, store managers, sales people and clerical officers who were geographically spread throughout 5,000 dealerships across Australia.

The Challenge
GE Finance had a range of programs in place for tracking and stock management. Some of these systems were heavily customised, costly to maintain and difficult to upgrade. In an effort to reduce operating costs and improve business efficiencies, the organisation customised web based Floor Stock Management software called eP@L (ePAL). The new central system manages stock control, stock movement, and stock payments, reconciling of inventory and available credit/charges for dealerships specialising in cars, trucks, boats and motorcycles.

Tallisman was approached to develop a training solution that supported a wide variety of people transitioning to new inventory software. End users included CEO’s, store managers, sales people and clerical officers who were geographically spread throughout 5,000 dealerships across Australia.

The Solution
On a project of this size, it was not practical or cost effective to bring staff together and conduct instructional training. The Tallisman training specialists developed a flexible learning program that was easy to use and simultaneously available to over 5,000 end users.

To achieve this, our technical writers worked closely with the IT vendor to customise a range of Distant Learning materials to accommodate a broad range of users from newly hired staff through to experienced users. 

Our program included:
•  CD ROM with video and audio content.
•  ePAL Step By Step Guides
•  ePAL Manuals.

To ensure successful introduction of the system, ‘Just in Time’ training was delivered one week before ePAL was deployed and additional training was provided to helpdesk staff to support dealerships during the transition.

The Result
All dealerships successfully completed training within the week timeframe and adopted the new software with little resistance. Two weeks after ePAL deployment, the temporary helpdesk staff who had been engaged to handle the expected influx of calls was released resulting in budget savings.

Solution Overview
Client Industry: Retail
Number Trained: 5,000 + staff
Solution Description: Design and deliver a Distant Learning curriculum to 5,000 retail outlets across Australia.

Value for GE Finance
‘Just in Time’ training to synergisewith software deployment
Reduced the number of support staff required for transition
Reduced the number of support staff required for transition

AGL
Hardware and Software Upgrade

AGL is Australia's leading renewable energy company and is Australia's largest private owner, operator and developer of renewable generation assets.

For the first time in AGL’s history, the company delivered PC based computing including access to the internet and email services to all of their 2,500 employees. The main challenge facing the project was engaging a workforce that was both geographically and demographically disperse.

The Challenge
AGL deployed a standard desktop operating environment consisting of new hardware, Windows, Lotus Notes, Novell file servers, a standard suite of managed applications and centrally managed LAN/WAN infrastructure. For the first time in AGL’s history, the company delivered PC based computing including access to the internet and email services to all of their 2,500 employees.

The main challenge facing the project was engaging a workforce that was both geographically and demographically disperse. The geographical deployment encompassed 80 sites and depots along the east coast from Melbourne in Victoria to Mackay in Queensland. Demographically, the AGL workforce ranged from 18 through to 60 years of age with varying degrees of computer literacy.

Tallisman recognised the majority of PC skills and knowledge was limited to green screen (mainframe) technology and in some cases, identified small cross sections of staff that had never used a PC before.

The Solution
Tallisman conducted a Training Needs Analysis (TNA) on all AGL staff to assess the skills and knowledge required by various teams to perform their functions within the business.  After analysing the results, Tallisman developed a series of End-To-End Training Programmes that addressed the various positions and skill levels of staff across several divisions.

We adopted a collaborative approach to gain a rapid understanding of the proposed operating environment. Our team of IT specialists assisted AGL during software testing and our technical writers formulated all training and communication plans before ultimately delivering on site training to 2,500 staff across 80 locations.

Tallisman modified a number of training sessions for the various divisions within AGL to ensure our facilitators and the delivery was the right cultural fit for the teams. All sessions were delivered using a “Just in Time” approach to ensure staff could immediately transition to the new operating environment.

The Result
Our training programs were seamlessly integrated with the technical implementation of the project. The majority of employees, supported by Tallisman training professionals and learning materials, progressed from ‘green screen’ terminals to a new Windows and Web environment.

AGL were impressed with the adaptability of the Tallisman team during a complex deployment schedule and how rapidly we could respond to various project challenges.

Solution Overview
Client Industry: Energy and Gas
Number Trained: 2,500 staff
Solution Description: Provide End-To-End training solutions to support 2,500 staff adopt new business processes and technology.

Value for AGL
‘Just in Time’ delivery schedule
Specialised training programs for various skill levels
Delivered on time and on budget.  

Let us contact you to learn more

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