Our Clients and Case Studies

Recent Clients

Tallisman has created training solutions for:

  • Victoria Police
  • AGL
  • GE Finance
  • HIC
  • ANZ
  • Sydney Water
  • ATO
  • Department of Defence
  • Integrastock
  • Monet
  • NAB
  • Westpac
  • IBM
  • Thinkslim

Recent large scale project rollouts

Examples of project sizes recently completed:

State Police Department – 8000 Police Officers
Large National Energy Company – 2500 employees
Corporate Finance Company – over 5,000 business customers Australia-wide
Government Department – 2800 government employees
Top 5 National Bank – 3000 Telling staff throughout NSW
State Water Organisation – 500 blue collar workers

Industry Experience

Government Departments
Finance & Banking
IT&T
Retail
Health
Utilities

Case Studies


GE Finance

Floor Stock Managing Software

GE Finance is a leading consumer finance company in Australia and New Zealand.

Tallisman was approached to develop a training solution that supported a wide variety of people transitioning to new inventory software. End users included CEO’s, store managers, sales people and clerical officers who were geographically spread throughout 5,000 dealerships across Australia.

The Challenge
GE Finance had a range of programs in place for tracking and stock management. Some of these systems were heavily customised, costly to maintain and difficult to upgrade. In an effort to reduce operating costs and improve business efficiencies, the organisation customised web based Floor Stock Management software called eP@L (ePAL). The new central system manages stock control, stock movement, and stock payments, reconciling of inventory and available credit/charges for dealerships specialising in cars, trucks, boats and motorcycles.

Tallisman was approached to develop a training solution that supported a wide variety of people transitioning to new inventory software. End users included CEO’s, store managers, sales people and clerical officers who were geographically spread throughout 5,000 dealerships across Australia.

The Solution
On a project of this size, it was not practical or cost effective to bring staff together and conduct instructional training. The Tallisman training specialists developed a flexible learning program that was easy to use and simultaneously available to over 5,000 end users.

To achieve this, our technical writers worked closely with the IT vendor to customise a range of Distant Learning materials to accommodate a broad range of users from newly hired staff through to experienced users. 

Our program included:
•  CD ROM with video and audio content.
•  ePAL Step By Step Guides
•  ePAL Manuals.

To ensure successful introduction of the system, ‘Just in Time’ training was delivered one week before ePAL was deployed and additional training was provided to helpdesk staff to support dealerships during the transition.

The Result
All dealerships successfully completed training within the week timeframe and adopted the new software with little resistance. Two weeks after ePAL deployment, the temporary helpdesk staff who had been engaged to handle the expected influx of calls was released resulting in budget savings.

Solution Overview
Client Industry: Retail
Number Trained: 5,000 + staff
Solution Description: Design and deliver a Distant Learning curriculum to 5,000 retail outlets across Australia.

Value for GE Finance
‘Just in Time’ training to synergisewith software deployment
Reduced the number of support staff required for transition
Reduced the number of support staff required for transition

AGL
Hardware and Software Upgrade

AGL is Australia's leading renewable energy company and is Australia's largest private owner, operator and developer of renewable generation assets.

For the first time in AGL’s history, the company delivered PC based computing including access to the internet and email services to all of their 2,500 employees. The main challenge facing the project was engaging a workforce that was both geographically and demographically disperse.

The Challenge
AGL deployed a standard desktop operating environment consisting of new hardware, Windows, Lotus Notes, Novell file servers, a standard suite of managed applications and centrally managed LAN/WAN infrastructure. For the first time in AGL’s history, the company delivered PC based computing including access to the internet and email services to all of their 2,500 employees.

The main challenge facing the project was engaging a workforce that was both geographically and demographically disperse. The geographical deployment encompassed 80 sites and depots along the east coast from Melbourne in Victoria to Mackay in Queensland. Demographically, the AGL workforce ranged from 18 through to 60 years of age with varying degrees of computer literacy.

Tallisman recognised the majority of PC skills and knowledge was limited to green screen (mainframe) technology and in some cases, identified small cross sections of staff that had never used a PC before.

The Solution
Tallisman conducted a Training Needs Analysis (TNA) on all AGL staff to assess the skills and knowledge required by various teams to perform their functions within the business.  After analysing the results, Tallisman developed a series of End-To-End Training Programmes that addressed the various positions and skill levels of staff across several divisions.

We adopted a collaborative approach to gain a rapid understanding of the proposed operating environment. Our team of IT specialists assisted AGL during software testing and our technical writers formulated all training and communication plans before ultimately delivering on site training to 2,500 staff across 80 locations.

Tallisman modified a number of training sessions for the various divisions within AGL to ensure our facilitators and the delivery was the right cultural fit for the teams. All sessions were delivered using a “Just in Time” approach to ensure staff could immediately transition to the new operating environment.

The Result
Our training programs were seamlessly integrated with the technical implementation of the project. The majority of employees, supported by Tallisman training professionals and learning materials, progressed from ‘green screen’ terminals to a new Windows and Web environment.

AGL were impressed with the adaptability of the Tallisman team during a complex deployment schedule and how rapidly we could respond to various project challenges.

Solution Overview
Client Industry: Energy and Gas
Number Trained: 2,500 staff
Solution Description: Provide End-To-End training solutions to support 2,500 staff adopt new business processes and technology.

Value for AGL
‘Just in Time’ delivery schedule
Specialised training programs for various skill levels
Delivered on time and on budget.  

Sydney Water
Field Resource Management (FRM)

Sydney Water delivers essential and sustainable water services for the benefit of the community.

The Challenge
Sydney Water had been using a paper-based job control system for several years whereby work crews collected job sheets from a depot every morning before commencing work. It was a huge undertaking for the organisation to adopt a Field Resource Management (FRM) system that enable the electronic transfer of information to and from field staff using wireless technology and mobile computing devices mounted in work vehicles.

Tallisman was appointed to work closely with the project team and IT vendor to determine the scope of training required to prepare 650 staff with the skills and knowledge for successful implementation. We conducted a Training Needs Analysis (TNA) and ascertained the audience were predominantly field based work crews who had little or no experience operating computers. The other challenge our training solution needed to address was a large proportion of the work force had numeracy and literacy difficulties because English was a second language.

The Solution

Based on the TNA results, Tallisman realised the learning materials would need to contain a high degree of graphic content to overcome the literacy difficulties facing the majority of staff. Our training specialists developed a suite of customised step by step guides and quick reference tools using scenarios specific to the business.

Due to the limited computer experience of end users, we adopted an instructor led methodology to deliver full day training, including hands-on practice using the FRM system. A test and measure approach was conducted after completion of each training session to ensure all staff has the necessary skills to utilise the new technology. This practical approach ensures staff can immediately start using the system in the field.

To support the learner’s transition to an electronic platform, training sessions were structured with the workforce culture in mind to as it was vital to create the right atmosphere for staff to ensure the training outcomes were realised.

The Result
Sydney Water outsourced every element of their training which enabled them to focus on improving business processes. Tallisman project managed the entire scope from instructional design, curriculum development, training delivery, and training management and administration.

Over 400 mobile devices deployed in field and 650 staff were trained on FRM to receive, process and complete work orders in real time. Work crews now have the capability to view GIS maps in the field and capture asset locations of  affected properties for rebate purposes.

The work force has embraced and appreciated the value of electronic processes. Additionally, FRM is viewed as very efficient way of managing the Sydney Waters field resources that assist in servicing the community.

Solution Overview
Client Industry: Water
Number Trained: 650 staff
Solution Description: Create customised content and deliver training at various depots across Sydney and the greater metropolitan area.

Value for Sydney Water
Customised course materials developed for proprietary software
Graphic learning solutions developed for increased comprehension
Training led to 97% successful utilisation of application.  

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