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Case Study: AGL

Hardware and Software Upgrade

AGL is Australia's leading renewable energy company and is Australia's largest private owner, operator and developer of renewable generation assets.

The Challenge
AGL deployed a standard desktop operating environment consisting of new hardware, Windows, Lotus Notes, Novell file servers, a standard suite of managed applications and centrally managed LAN/WAN infrastructure. For the first time in AGL’s history, the company delivered PC based computing including access to the internet and email services to all of their 2,500 employees.

The main challenge facing the project was engaging a workforce that was both geographically and demographically disperse. The geographical deployment encompassed 80 sites and depots along the east coast from Melbourne in Victoria to Mackay in Queensland. Demographically, the AGL workforce ranged from 18 through to 60 years of age with varying degrees of computer literacy.

Tallisman recognised the majority of PC skills and knowledge was limited to green screen (mainframe) technology and in some cases, identified small cross sections of staff that had never used a PC before.

The Solution
Tallisman conducted a Training Needs Analysis (TNA) on all AGL staff to assess the skills and knowledge required by various teams to perform their functions within the business.  After analysing the results, Tallisman developed a series of End-To-End Training Programmes that addressed the various positions and skill levels of staff across several divisions.

We adopted a collaborative approach to gain a rapid understanding of the proposed operating environment. Our team of IT specialists assisted AGL during software testing and our technical writers formulated all training and communication plans before ultimately delivering on site training to 2,500 staff across 80 locations.

Tallisman modified a number of training sessions for the various divisions within AGL to ensure our facilitators and the delivery was the right cultural fit for the teams. All sessions were delivered using a “Just in Time” approach to ensure staff could immediately transition to the new operating environment.

The Result
Our training programs were seamlessly integrated with the technical implementation of the project. The majority of employees, supported by Tallisman training professionals and learning materials, progressed from ‘green screen’ terminals to a new Windows and Web environment.

AGL were impressed with the adaptability of the Tallisman team during a complex deployment schedule and how rapidly we could respond to various project challenges.

Solution Overview
Client Industry: Energy and Gas
Number Trained: 2,500 staff
Solution Description: Provide End-To-End training solutions to support 2,500 staff adopt new business processes and technology.
Value for Sydney Water:
  • ‘Just in Time’ delivery schedule
  • Specialised training programs for various skill levels
  • Delivered on time and on budget. 



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